I unfortunately have not had the same luck with Ticketmaster. They refused to exchange mine and said they never do that. I want the pit tickets so bad, but I still have my original 202 eee to sell and recently paid $400 for 203 dd. My husband refuses. I am quite upset by this whole thing. I just wish I knew someone who wants tickets. It is sad that I was so excited originally when I knew they were touring again, but I think all of this Ticketmaster crap has made it less exciting for a lot of us.