rdwhit5171

Yes, and again, thank you for replying. That's the email address the person at the arena gave me, I sent an email the next day and have received no reply whatsoever. And of course Livenation's promised call back to me yesterday or today hasn't happened. Again. I hope the band reconsiders who they do business with next go round.

Thank you for the information. However, I have never received the link to select tshirt sizes. This was the link I was promised by the person at the venue. And no one at Livenation seems to know anything! It's so frustrating!

I'm at my wits' end!!! I purchased the VIP Tour Package for the Charlotte show in January and in the confirmation it said an email would be sent later with instructions for getting the merchandise. In the time since, the email address I used started blocking all incoming email. When I discovered this, little more than a week before the 7/3 show, I set up a new email address, changed it on the Ticketmaster/Livenation site and started calling. The first representative told me that the email would go out 3-5 days before the show and they would pass along my new email address to the "client rep". No email 3 days before show so I call again. This time I'm told they will again contact the "client rep" and have the email resent. Meanwhile, in Live Chat with another rep at Tmaster/LNation, she tells me I'll be able to pick up the merchandise at the show. You can see where this is going, right? You got it! Get to show, no merchandise. There was someone there who introduced herself as the mysterious "client rep" who gave me an email address and told me to email her, she'd send me a link to select tshirt sizes and the items would then be mailed to me. I did that the day after the show and still have no response. Has anyone else had this much trouble getting what they paid for?!?! I loved the show, but I could have done without the extras of the package, I just wanted a good seat. But I've paid for it, and now can't get what I paid for!! This is my first experience with this type of package, and I hate to say that it's very poorly done. Any thoughts on how I might push this further along?

Coldplay.com needs to get this out! They've updated the original appearance announcement to say it's been canceled, but IMO they need to post a NEW announcement about it ASAP. I only went searching for it after receiving the email from LiveNation. Come on guys, get with the program!