techflavor

Ok so apparently a lot of people are having problems with the presale tickets, as did I. First of all, I was trying to get tickets for the New Orleans, LA Coldplay show. Here is my story and what I did to fix it: This morning at 10:00am, I went to TicketRush saw that the presale tickets went on sale so I clicked the link to purchase the tickets--it redirected me to TicketMaster's website where I had to put in the password STRINGS to be able to purchase presale tickets. Between me, my wife, and a couple buddies at work, we all searched for best available seats and the only sections it was giving us to choose from were the 300 sections (highest at the NO arena), instead of the 100 sections. So, we refined our searches to try and see if we can specifically choose the 100 sections but every time it kept saying no seats available. So after about 30 minutes of non stop searching, trying different patterns, etc. the best we could get was like section 312. So... I decided to pull the trigger and purchase 3 seats in the 300 section. After my order was complete, I was still curious and went back to Ticketmaster and did a search for the best available seats--low and behold, it shows availability in the 100 sections. I did probably 10 more searches only to keep getting told that the best available seats were sections 100 (it would show 102, 107, 101, etc so there were many sections still with availability from what I could tell). Being upset as I was, I tried to call the local TicketMaster office -- being that it was presale, they claimed the STRINGS password was incorrect (which we know it is not incorrect but it wouldn't work for him over the phone). I asked him to check the best availability and he said it only showed him the 300 section. So now I'm like WTF... Sooo.... I decided to go ahead and purchase the 3 tickets I currently had reserved on the website in section 102 club level, row 7 (in addition to the other order I already had for the 3 seats in section 312). The purchase went through and I got confirmation about my 3 seats in section 102 club level. Now being upset that I had 3 tickets in 102 and 3 tickets in 312, I tried to see what could be done to get a refund on my section 312 tickets. I called TicketMaster's Customer Service line that is only available to those with inquiries on previously placed orders only -- 800-653-8000. I explained my situation to the first rep (telling her that I was getting faulty information from the website, in addition to my local TicketMaster office) and that I thought it was unfair that after I was "forced" into the 300 sections, all of a sudden 100 sections became available (and not just one, MANY). She had no clue what to do and told me over and over that because I placed the order online, they would be _unable_ to give refunds or exchanges. Still being polite, I explained the situation again and also questioned about the TicketMaster Event Ticket insurance. According to the website, insurance can be added on tickets even after purchase for around $6 per ticket and if you can't make the event or you cancel, you will get a full refund. She was still confused and didn't even know you could add insurance after the fact. So, I politely explained my dissatisfaction about the whole situation and told her that SOMETHING had to be done.... She forwarded me to another Customer Service Rep who listened very carefully to what I had to say. After a short while of her doing research, pulling up my account, etc. she finally came back on the line and said she was getting a Manager for a refund approval -- 5 minutes later I had a manager on the line pushing my refund through for my 300 section order. They still charged me a $4.05 processing fee but ultimately refunded everything else. So now I have my three tickets in section 102 and have my order canceled for my tickets in section 312. For those looking to do I have done, BE VERY POLITE, CALM, and PATIENT. I think my good attitude and information on hand is what got my refund pushed through. I hope this helps some of you...