Just got an email from gigsandtours:
"We're writing to you regarding your order for COLDPLAY at Cardiff Principality Stadium, Cardiff on WEDNESDAY 12/07/2017 at 17.00
Because your address is overseas we are not able to post your tickets to you securely. Please collect your tickets on arrival.
Please take this as confirmation that your order will be available for collection from the venue box office from 17.00 onwards on the day of the event."
Why they think it is acceptable to collect the tickets at 17:00 on the day of the event (doors open time)? Probably there will be long queue to collect the tickets so no chance to get a good spot inside (?).
I've contaced them and they said that the tickets cannot be collected on the day before, they are willing to send them to UK adress, so i might request to send them to my accommodation adress but they dont tell when they will be dispatched and they can dispatch them only few days before the show. It is really annoying.
Anyone had exprience before with collection of the tickets on the venue? I'd like to know if the box office may be open earlier then 17:00.
Thank you