I have recently had a bad custoemr experince with a company with a very rude agent.

 

There responses so far have been very poor.

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Hi there,

 

I am still very upset & pleplexed why I have not had any further response from your company regarding my complaint. I now wont be doing business with you.

There is a fundamental floor within your processes I would like to point out as well.

 

"I have received numerous emails of you requesting for age validation. This should not be a issue, I have a Credit Card, and despite my best attempts to get this resolved by speaking with your unhelpful agent this week.

 

I have a question why was a 40 Euro payment taken off myself, if my age was not validated. ? I guess this for yourselfs is a legal requirment. "

 

If you ask the ask the people whom work for the Spanish market, they will be aware there is a local issue with Local Bank and your payment processing system recognizing each other, and in the inserted email response I had from yourselves the way around this is to call up and make a manual payment as this works.

 

You will see in the email, I attempted to follow the advice given by you in the response I had from you. This email also advisees of the local issue within Spain.

 

It is shocking and appalling that I have had to resort to giving information provided by you, in order to help you identify your own shortcomings.

One thing I hope this helps you improve what is already a very poor customer service.

 

 

I can honestly say, a negative customer experience as we all know is not just heard by one person.

 

User Name : xxxxx

 

Please can you reply to all, as I am uncertain when I will be able to access my webmail over the coming weeks as I am in the Middle East on a business trip however I do have access to a Blackberry so I will be able to see your response.

 

Yours Truly

Daryl

Your gonna get those,but then you ignore them and move on!