Got an email from ticketmaster claiming that all the glasgow show tickets had to be recalled because they used the wrong ticket stock or something. Would hate to part with my ticket in case anything goes wrong or it isn't a legit email from ticketmaster. Any other scottish fan had this email? :confused:

you've got your ticket?

 

I've bought 2 tickets for the london gig the same month

but I haven't received them yet.

Got an email from ticketmaster claiming that all the glasgow show tickets had to be recalled because they used the wrong ticket stock or something. Would hate to part with my ticket in case anything goes wrong or it isn't a legit email from ticketmaster. Any other scottish fan had this email? :confused:

:o shit hope not! its my mum's e-mail addy o i have to wait till she goes on to find out now! tense times! :(

Got an email from ticketmaster claiming that all the glasgow show tickets had to be recalled because they used the wrong ticket stock or something. Would hate to part with my ticket in case anything goes wrong or it isn't a legit email from ticketmaster. Any other scottish fan had this email? :confused:

I'd ring them up to make sure what the latest is. And whether in fact its true or not.

Yeah I've just had the email too. Gonna get in touch with ticketmaster to make sure it isn't a scam. Been onto my ticketmaster order history and there isn't any mention of it on there. Tried looking around for an email address or a phone number that isn't just an automated service, but can't find one. Let me know if you get any more confirmation. I aint parting with my tickets until I know it's legit.

The Society of Ticket Agents & Retailers has a landline number for them. They might be able to direct you to a person rather than an automeated machine.

 

Ticketmaster UK Ltd

 

48 Leicester Square

London

WC2H 7LR

Tel: 020 7344 4000

Fax: 020 7915 0411 Email

[email protected]

 

WebSite

http://www.ticketmaster.co.uk

The Society of Ticket Agents & Retailers has a landline number for them. They might be able to direct you to a person rather than an automeated machine.

 

Ticketmaster UK Ltd

 

48 Leicester Square

London

WC2H 7LR

Tel: 020 7344 4000

Fax: 020 7915 0411 Email

[email protected]

 

WebSite

http://www.ticketmaster.co.uk

 

Cheers for that! :)

Cheers for that! :)

tell us when you find out anything please :D

Anyone Heard Anything yet? :\

Anybody rang them?

Anybody rang them?

my mother (ooooooooooh!) or mum rang but they were closed or sumthing....she then tried phoning the place where u purchase tickets but u can only contact them by e-mail apparently..then she got bored and gave u pfor today :laugh3:

Sounds like a scam.;)

Ive got the same email and i have been searching everywhere for confirmation of this but cant find anywhere. I think im going to keeo my tickets and get through on the phone somehow. Got second row seats so not getting scammed out of them!

I got an email too. Looking at the Ticketmaster site they now have the recall listed in the FAQ section under customer service. Seems really unprofessional that the wrong tickets have been sent out for both gigs.

 

Hope this helps!

I got an email too. Looking at the Ticketmaster site they now have the recall listed in the FAQ section under customer service. Seems really unprofessional that the wrong tickets have been sent out for both gigs.

 

Hope this helps!

thanks! thats helped alot! :D

From the site:

 

Question:

Is there a ticket recall for Coldplay at the SECC on 5th and 6th December 2008?

 

Answer :

If you have received an email from Ticketmaster regarding a ticket recall for the Coldplay events at the SECC on 5th and 6th December 2008, we can confirm that this email is legitimate and would ask you to follow the instructions contained therein. Only those customers affected by this issue have been contacted.

thanks! just had to make sure, last thing i wud want is for my coldplay ticket to get caught up in some scam. wud not be best pleased if i lost! out...:veryangry:

Have they been recalled for the 6th also?

Have they been recalled for the 6th also?

ya they have! :( at least we know its not a scam now :D

Chaos for Coldplay fans as ticket blunder threatens to leave hundreds locked out of Scots gig

 

HUNDREDS of Coldplay fans will be locked out of their Scottish concerts after a massive ticket mix-up.

 

Ticketmaster have recalled a batch of 3200 briefs after they were printed on the wrong paper. The gaffe means anyone who bought the tickets from secondary sources, such as eBay, will be denied entry to the concert.

 

It is estimated that tickets originating from touts and fans who decided to sell them could number more than 800 for the two gigs on December 5 and 6.

 

Last night, Ticketmaster admitted only fans whose email addresses were registered at the time of sale would be issued with new tickets.

 

A spokesman said: "It is true that we have announced a recall of tickets, which should be no problem for most fans as there is a long time to go before the concert.

 

"If people decide to buy tickets from sources such as eBay, it is their own business, but it is something we do not recommend.

 

"People who buy from other sources lose the rights that other fans are covered by, given that their emails are not registered with us.

 

"They will therefore not be able to get the replacement tickets sent to them unless they contact the original purchaser and replace the tickets through them."

 

Despite the chaos, scores of tickets to the gig were selling on eBay yesterday, with some fetching £150 for tickets whose face value is £60.

 

Buyers had no way of knowing if the tickets will be void by the time of the concert. One disgruntled fan who emailed the Razz said: "Ticketmaster told me the gig will be empty, as most the tickets are bought from auction sites.

 

"Hundreds will be turned away. This is the biggest gig in Scotland, but only people with registered email addresses will know they have faulty tickets.

 

"Coldplay will be going nuts when they see the venue empty, as they will not allow anyone in with the tickets they botched up. This is a disgrace by Ticketmaster."

 

On the Ticketmaster website, a notice advises: "If you have received an email from Ticket master regarding a ticket recall for the Coldplay events at the SECC in Glasgow on December 5 and 6, we can confirm this email is legitimate and would ask you to follow instructions.

 

"Only customers affected by this issue have been contacted."

 

The news comes after it emerged that Ticketmaster also had £90,000 worth of tickets and passes for Live at: Loch Lomond and DT Tiesto's Manchester set go missing.

 

By Mark Mcgivern

 

http://www.dailyrecord.co.uk/entertainment/entertainment-news/2008/07/18/chaos-for-coldplay-fans-as-ticket-blunder-threatens-to-leave-hundreds-locked-out-of-scots-gig-86908-20652971/

ya they have! :( at least we know its not a scam now :D

 

No - it's just a complete and utter b*lls-up!!:dozey:

Can't believe I've joined this forum just to have a gripe about TicketMaster! :laugh3:

 

I also got the email about my tickets and, like others, my first thought was 'scam'.

 

I've been trying to contact them by phone to get some more details on this but they don't seem to do live interaction so I've had to resort to their online form. I've asked them to confirm that it is a genuine recall but it looks pretty certain that it is.

 

More worryingly, they've given a freepost address to return the tickets to. One of their policies states

8. We will not be responsible for any tickets that are lost or stolen.

So I'm none too happy with the idea of sending my tickets back to them and not using registered/recorded delivery. This is their mistake so are they going to pay for that guarantee? If they aren't and they 'claim' - not that I've lost faith in them ;) - not to have received them, will they still send the replacements?

 

Pretty annoyed about this. Spent £100 on a couple of tickets. Don't expect to have to deal with this kind of incompetence.

Blimey - eating humble pie or what?!?

 

Within ten minutes I got the following (as well as confirmation that this is a genuine recall)

Please do not send them by registered post,you will not be reimbursed.

 

The FREEPOST we have provided is relaiable,we have never had any post lost in transit addressed to this but naturally if they are lost in transit we would guarantee entry to the event.

 

We apologise for the inconvenience.

Okay, so they are being a little naive to think that a Royal Mail freempost address is reliable... but I've now got it in writing that they'll guarantee entry in the event that the ticket doesn't reach them.

 

Phew. I'm calming down now.

Has anyone received their new tickets yet?

Has anyone received their new tickets yet?

i've not :( hopefullysoon though :D