#AskBG British Gas Twitter Q&A Goes As Well As Would Be Expected

 

In a move described as both "brave"and "a terrible PR idea", British Gas decided to host a Twitter Q&A - on the same day it unveiled a 9.2% price hike.

 

Why? Presumably in an effort to generate the heat lost by people switching their boilers off as they tighten their purse strings across the country. Suffice to say it went as well as you would expect.

 

<blockquote class="twitter-tweet"><p>6 minutes until the biggest social media car crash in history starts <a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a></p>— Chris Martin (@TheChrisMartin) <a href="https://twitter.com/TheChrisMartin/statuses/390808027365793792">October 17, 2013</a></blockquote>

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The company's customer service director, Bert Pijls, aka the man with a job no one would want even if they were facing a winter freezing to death, sat in his presumably comfortably heated office (he was only wearing a shirt) and took what was coming to him.

 

<blockquote class="twitter-tweet"><p><a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> When my elderly relative dies from being unable to afford to heat their home. Will you dispose of the body?</p>— AngryBritain.com (@AngryBritain) <a href="https://twitter.com/AngryBritain/statuses/390807675182665730">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p>Can you start sending paper bills again please so we've got something to burn? <a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a></p>— LouJones (@LouAstonJones) <a href="https://twitter.com/LouAstonJones/statuses/390854670203518976">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p><a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> My bedroom has a window where the sun comes in and makes the side of my body really hot. How much do I owe you?</p>— StuartAnthonyBradley (@TheyCallMeFaKey) <a href="https://twitter.com/TheyCallMeFaKey/statuses/390853117132431360">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p>.<a href="https://twitter.com/BritishGas">@BritishGas</a> have you found a way to channel angry customer feedback into electricity? <a href="https://twitter.com/search?q=%23askBG&src=hash">#askBG</a></p>— Felicity Morse (@FelicityMorse) <a href="https://twitter.com/FelicityMorse/statuses/390812269820383232">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p>.<a href="https://twitter.com/BritishGas">@BritishGas</a> <a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> What is the best temperature to thaw an elderly relative at and what seasoning would you use with one?</p>— TechnicallyRon (@TechnicallyRon) <a href="https://twitter.com/TechnicallyRon/statuses/390812673132486656">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p><a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> If I email this lovely man from the Nigerian Lotto Nscam Bank my details,he says he can provide cheaper gas.What have you got to say?</p>— I,Clarkeyus (@paininthebrum) <a href="https://twitter.com/paininthebrum/statuses/390820870631202816">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p>Hi Bert, which items of furniture do you, in your humble opinion, think people should burn first this winter? <a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a></p>— Lee Vincent (@LeeJamesVincent) <a href="https://twitter.com/LeeJamesVincent/statuses/390812693026054144">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p><a href="https://twitter.com/BritishGas">@BritishGas</a> I can only fit 2 jumpers on at a time do you have any ideas how I could put more on ? <a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a></p>— Paul Hanton (@arsenalacker) <a href="https://twitter.com/arsenalacker/statuses/390808476294713344">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p><a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> Have you considered changing your corporate slogan to something a bit more honest? <a href="http://t.co/wX0FXXDuZ3">pic.twitter.com/wX0FXXDuZ3</a></p>— Lisaaaargh! (@BiscuitAhoy) <a href="https://twitter.com/BiscuitAhoy/statuses/390809629677989888">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p>"Will you pass on the cost savings from firing your social media team to customers?" <a href="https://twitter.com/search?q=%23askBG&src=hash">#askBG</a></p>— James Ball (@jamesrbuk) <a href="https://twitter.com/jamesrbuk/statuses/390811931785064448">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p><a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> on a scale of one to completely bollocksed how do you think this twitter campaign has gone for you?</p>— Extra F Terrestrial (@ExtraFKawaii) <a href="https://twitter.com/ExtraFKawaii/statuses/390818955842957312">October 17, 2013</a></blockquote>

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<blockquote class="twitter-tweet"><p>I've found a cheaper way of heating than British Gas <a href="https://twitter.com/search?q=%23AskBG&src=hash">#AskBG</a> <a href="http://t.co/7EVMTbi5Q0">pic.twitter.com/7EVMTbi5Q0</a></p>— Tony Shepherd (@tony_sheppy) <a href="https://twitter.com/tony_sheppy/statuses/390814115079659520">October 17, 2013</a></blockquote>

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But what did Burt have to say? Well, he just ignored all the tough questions and waffled on about "investing", "wholesale costs" and... well "wholesale costs" came up a lot.

 

So what about the future for British Gas? What do you care, you'll have frozen to death by February...

 

 

 

http://www.huffingtonpost.co.uk/2013/10/17/askbg-british-gas-twitter_n_4114657.html?utm_hp_ref=uk&utm_hp_ref=uk

Haha they sure deserve it! They once threatened to take me to court because one of my flatmates at uni hadn't paid their share of the bill.

I heard that Tesla was out of gas. (This car does not use gas, it is electric.)

UK is still cheaper than the European average.

UK is still cheaper than the European average.

 

Pointing to another country and saying "THEY GOT IT WORSE" sure solves the underlying problem and is an interesting and thoughtful piece of commentary on the subject

But when people moan about the price of energy, if they use neighbours as a comparison they will see it's not so bad as the media are making it out, considering that some of the EU countries still have power nationalised

 

And some of the price rises are not the energy companies fault, it's all the various 'green' deals the governement is making them pay for.

But when people moan about the price of energy, if they use neighbours as a comparison they will see it's not so bad as the media are making it out, considering that some of the EU countries still have power nationalised

 

And some of the price rises are not the energy companies fault, it's all the various 'green' deals the governement is making them pay for.

 

It is bad because many people in this country can't afford it.

 

Pointing out that people in other countries are paying more isn't gonna help.

Granny taking out her anger on British Gas on GTAV

[ame=http://www.youtube.com/watch?v=Knab9oQIMOQ]British Gas Rampage - YouTube[/ame]

[ame=http://www.youtube.com/watch?v=5e1xuB9yuDE]David Cameron and Ed Miliband clash over energy prices at PMQs - YouTube[/ame]