http://www.telegraph.co.uk/technology/blackberry/8818094/BlackBerry-services-collapse.html

 

I found it mildly irritating that I wasn't getting some emails today but more an inconvienience than anything else, some people seem to be really up in arms about it:confused:.

come to mention it my emails were 2 hours late, or not at all. I just thought it was the handset not getting a signal!

I thought it was a fault with the handset or network too, don't know what went wrong really but was no big deal I just did my mails when I got in, it seems stupid that a company as big as RIM wouldn't have failsafes though.

Bwabwabwa, quite amusing.

Millions turned to Twitter to vent frustrations about the Blackberry crash

 

Blackberry users complain on Twitter of fresh crash

 

A few hours after Blackberry maker RIM said all services were "operating normally" users have complained of a new crash. Twitter is full of angry users reporting renewed issues with their handsets and an inability to send messages and email.

 

The initial blackout saw Blackberry services across Europe, the Middle East and Africa disrupted. The problems now seem to have spread to Latin America as well. One tweeter summed up the mood of many: "Blackberry server down AGAIN?!!! you have got to be kidding me!!!!!"

 

Many called on the phone firm to "sort out" the problems and get the network running again. RIM acknowledged that it was still experiencing problems. "Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays," the firm said in a statement. We are working to restore normal service as quickly as possible. We apologise for any inconvenience this has caused."

 

The crash comes only a few hours after RIM had issued a statement which said all services were now "operating normally". That blackout left millions of users without email, web browsing and Blackberry Messaging (BBM) services following the crash around 11:00 BST on 10 October. The cause is believed to be due to server problems at RIM's Slough data centre.

 

Details about what caused the stoppage are scant. In its statement RIM apologised for the inconvenience but gave no further information about the genesis of the problems. Blackberry users around the world began reporting problems with their handsets mid-morning on 10 October and at 14:42 BST, Blackberry UK sent out a tweet which said: "Some users in EMEA are experiencing issues."

 

The "issues" left many Blackberry owners only able to text and make calls. Many corporate customers said they had not lost service, suggesting that the problem was with Blackberry's BIS consumer systems, rather than its BES enterprise systems.

 

"Blackberry runs two infrastructures," explained Simon Butler, a Microsoft Exchange consultant at Sembee. "The understanding I have is that the BIS service has crashed. "The business side runs on a different set of servers, although enterprise Blackberrys can still use messenger and the consumer services, so they are also affected," said Mr Butler.

 

Such a major failure will still come as unwelcome news to Blackberry's owner RIM, which has been losing market share to smartphone rivals - in particular Apple's iPhone. Many corporate clients have switched to the device after Apple made a concerted effort to improve its support for secure business email systems. Malik Saadi, principal analyst at Informa Telecoms & Media said RIM would have to resolve the problem quickly : "The current situation with the BlackBerry outages couldn't come at a worse time for RIM, following some harsh criticism in recent months," he said.

 

Such crashes may lead RIM and others to "re-evaluate their reliance on centralised servers and instead look to investing in more corporately controlled servers", he added.

 

But he thinks customers will stick with the firm despite current frustrations. "It will take more than just a couple of collapses to persuade loyal consumers of BlackBerry services to look for alternatives," he said. Many of those complaining about the crash said on Twitter that they couldn't live without access to BBM.

 

http://www.bbc.co.uk/news/technology-15243892

This is really strange, they need to get their act together or risk losing a lot of customers. I wonder how it's affecting their stock price.

Many of those complaining about the crash said on Twitter that they couldn't live without access to BBM.

 

Oh deary me, so those complaining would take a working BBM over say oxygen?

If I were a multinational company the last place on Earth I'd want to keep my data centre is... Slough!

My BBM still doesn't seem to be working,my emails were earlier but have stopped again,weird, it doesn't really matter for me that much, but they need to get this issue fixed as I imagine it will be affecting alot of Businesses productivity.

BlackBerry crashed? Seems like the world is going to end.

If I were a multinational company the last place on Earth I'd want to keep my data centre is... Slough!

 

lol I was wondering about this, because as an American, the only thing I know about Slough is it's where Ricky Gervais set "The Office", and it's supposed to be a boring city with dim-witted people.

boring city with dim-witted people.

 

it seems most of them work for RIM:laugh3: